About us

General terms and conditions

With payment in advance our products are labelled with consumer prices and include the value-added tax. We reserve the right to change prices at any time. Our headquarters in Maur will be glad to provide you with information concerning the wholesale prices.

Conditions of Payment
We offer you various payment options. These may vary, however, depending on the country.
With payment in advance we send you an invoice. As soon as payment has been received, the goods will be delivered to you. No additional billing costs will be charged.
With payment by credit card you receive prompt delivery of the goods. No additional billing costs will be charged here also.
With cash on delivery (C.O.D.) (only in Switzerland) you receive the goods by post and pay the postal official directly. The postal fees are CHF 15.- in Switzerland and EUR 19.- abroad.

Shipping Costs
We distinguish between letter post shipments (e.g., CDs) and parcel post shipments. Postage, packing and transport insurance are integrated into the price. With foreign deliveries even the VAT, customs and clearance costs are included. Depending the case of shipments abroad the authorities of each respective country can impose an additional import tax.
Letter post (domestic) = CHF 5.- / letter post (foreign) = EUR 7.-
Parcel post (domestic) = CHF 9.-/ parcel post (europe) = EUR 18.- / parcel post (other countries) = EUR 38.-

Delivery Terms
Terms of delivery
We deliver all our articles from stock in Switzerland. After receipt of the order, the goods leave our warehouse within 24 hours on working days.
– Letter post (domestic) = 1-3 working days / letter post (Europe) = 2-5 working days / other countries = 3-10 working days
– Parcel post (domestic) = 2-4 working days / Parcel post (Europe) = 5-10 working days / other countries = 6-14 working days
– Exception: Germany = 6-15 working days

Right of Return
Items can only be returned in perfect condition and in the original packaging. The shipping costs must be paid by the buyer. Purchase items that have already been used or are not in the original packaging cannot be accepted upon return. Any customer complaints will be considered only if made within eight (8) days. Items with warranty claims will be repaired or replaced.

Default of payment
We reserve us the right, to debit the expenses incurred for reminders due to late payments. In the case of customer default of payment, we are authorized to charge interest rates of 5% min. per year.

Disclaimer of Liability+Applicable Law
This Website has been carefully developed. Nevertheless, we do not guarantee the accuracy of this information. For contents of third party or other Websites, which are linked with our homepage, no liability can be assume. The publisher or his authorised representatives assume no liability for any possible harm to persons or things resulting from information provided in the Website. Statements to effect of the treatments are scientifically documented. Nevertheless the information does not substitute physician consultation or treatment by appropriately trained physicians.

All products are protected with international patents. All existing texts, photos, graphics and sound recordings are copyrighted © by DisMark GmbH and may not be used for any commercial purpose without its consent. TinniTool® is a worldwide protected and registered brand.